We are an established, financially strong, fast growing Managed IT Services firm based in Worcester, MA, with clients throughout the greater Worcester County area. Our mission and purpose is to help businesses be more productive with technology.
Our Managed IT Services include systems monitoring, preventative maintenance, IT help-desk support, and technology related project management services. We work with clients in healthcare, professional services, financial services, manufacturing, construction, and non-profit organizations.
We set up, maintain and manage networks for businesses with between 5 and 70 PCs, and with 1 to 10 servers and multi-site locations. We provide on-site and remote end-user support as well as 24x7 systems monitoring and alerting.
We just created a new Full-Time career position for the next member of our team. This job opportunity is due to the continued sustained growth of our company. The ideal candidate for this position has a passion for customer service and enjoys working closely with business professionals as an expert technical consultant. You have an unrelenting passion for excellence and improvement both personally and professionally. You enjoy working with people and have a friendly and engaging personality. You just also happen to be a highly skilled technologist. You always bring your A-game and have a low tolerance for slackers. When someone tells you that you can't do something, your goal is to prove them wrong. And despite this competitive nature, you're pleasant to work with and willing to help others succeed.
Position Requirements: A minimum four years' current real-world experience supporting Microsoft Windows servers and desktops in diverse network environments. You should have broad experience supporting an entire network from network drops to firewall interfaces. You will be responsible for efficiently managing all aspects of client/user requests from initial contact to final resolution. You must be able to demonstrate excellent troubleshooting techniques & communication skills. This means you have the ability explain technology in a non-technical manner to business professionals without boring them or intimidating them. You can also recognize opportunities to help our clients be more productive with technology and make the appropriate recommendation without being a pushy sales person.
A day in your life as a Support Engineer/IT Consultant will look something like this:
You take an 8 am call to help a client via remote support that suddenly can't print. It's a critical situation because she has a board meeting in 45 minutes. After fixing that problem, you start working on a server backup job that failed the night before. Then a system alert notifies you that a server is not checking in properly and users report they can't get to the internet. By 11am you've driven 40 miles to a client office to finish the setup of 2 new desktop PCs and you discuss which tablet would be the best fit for the owner of the company. You're back in the office for a couple of hours, entering your notes and configuring a firewall that has to be ready for job tomorrow. Later in the day you start the mailbox move process on an Exchange server for a project you are working on for the next few days. A client calls at 4:30 and has a problem with a software application you've never heard of before. . . problem solved after in a few minutes and you're done by 5 pm at the office, but later tonight from home, you need to apply security patches and reboot a server and confirm everything is working correctly.
This job position demands, and we expect, high octane A-team players. This can be a demanding and stressful job at times, but for the right person, it's ultimately a rewarding career that provides a great deal of variety and offers continuous challenges. We guarantee you won't be bored.
Here's a short list of the technologies most or all of which you already know how to expertly support:
- Windows Small Business Server 2003, 2008, 2011
- Windows Server 2003, 2008, 2012
- Exchange Server 2003, 2007, 2010, 2013
- SonicWALL UTM appliances or similar
- LAN/WAN support, cabling and troubleshooting
- Desktop PC hardware and software -- all of them
- Industry standard backup solutions, anti-virus solutions
- Current familiarity with all the latest gadgets and technical innovations
The following are a PLUS!
- SQL 2005, 2008, 2012
- Hyper-V and/or VMWare
- ConnectWise and Labtech experience
Hours: This is a full-time salaried position conducted primarily Mon-Fri 8 am to 5 pm. This means you work at least 40 hours a week and available for after-hours work, on-call rotations and occasional weekend projects.
Location: Our office in Worcester, MA and at client locations throughout the Worcester County region.
Compensation: Commensurate with your relevant experience and demonstrated skills. We generously compensate your strong work ethic and your ability to provide consistently excellent results. Please include your compensation requirements.
HOW TO APPLY: YOUR FIRST TEST IS ATTENTION TO DETAIL. YOU MUST FOLLOW THESE DIRECTIONS OR YOU WILL NOT BE CONSIDERED FOR EMPLOYMENT:
- email a cover letter and resume in Microsoft Word format using the craigslist reply email link
- In your cover letter, include when you are available to start, your salary requirements, and a brief response to the following two questions:
1. What are your career goals and how does this job position help fulfill them?
2. What is your approach to troubleshooting, especially when working with non-technical people?
Only electronic submissions will be accepted. No phone calls, No visits please.